Monday, January 15, 2007

Doctors Are Not Hotels


Some of them don't like to be rated like hotels, either. Or restaurants. Or any other service-oriented companies.

"...doctors say patients need to confront their physicians or even file a complaint with their local College of Physicians and Surgeons should they have concerns."

It seems that their biggest concern is that they can't find out who posts a complaint on the RateMDs website. It's anonymous. Doctors who do not give good service are not going to be able to find out which of their unhappy patients lodges a complaint. They would much prefer that you go through the College of Physicians and Surgeons, where they can find out who you are.

But try -- I dare you -- to lodge a complaint about a physician with the College. Hell, try even finding out if any particular doctor has been reported in a complaint by anyone else! Let me point you to the relevant web page for BC...go ahead and jump through all the not-allowed-by-e-mail hoops (in the interests of your "privacy" and "confidentiality" of course). And please take note of the disclaimer at the bottom:

"A complainant may not be sued for what is said in a complaint to the College as long as the complaint is directed only to the College."

Emphasis mine. Isn't that nice? If you complain to the College, the doctor about whom you complain cannot sue you -- provided you have complained to no one else! I dunno about you, but I'm having a hard time imagining that a patient unhappy about his medical treatment will keep quiet and only file a complaint with the College. The first thing I would do if I had a complaint would be to alert my entire family and all my friends to stay away from the idiot who may have gotten his medical degree by mail from California.

And then there's the fact that the College is actually a guild -- a union for doctors, if you will. In other words, the whole purpose of the College is to serve the interests of doctors, rather than patients.

That's why I like the idea of It's fast. It's easy. It's accessible. No hoops. It's public.

Put that link on your favorites list and use it next time you go looking for a doctor of any kind (including veterinarians, apparently).

You might also want to ask your current doctor what he thinks of this website. If, like mine, he thinks it's a terrific idea -- and that the "concerns" of the Canadian Medical Protective Association are so much over-reaction, then hang on to him, because he's a keeper!


Blogger moico said...

Totally agree with your blog-statement about docotors/Collge of P&S/ and the website RateMDs. I have used the website and mostly to give good revieuws except one and as soon as I posted more comments came in (mostly again along the same sentiments). Most people are being rated on the hob they do, why not Medical Doctors, where else can a patient find out. The College pf P & S ??? No impossible.

Monday, January 15, 2007 5:36:00 PM  
Anonymous Alex said...

Right behind you.

I believe that people should be able to choose, and have a basis for the choice they make, especially for things like medical care. If there are multiple people that agree that one doctor is better than another, and they pick the better doctor to be their own, they may save themselves a lot of issues.

Wednesday, January 17, 2007 4:54:00 PM  
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Tuesday, September 09, 2008 10:52:00 PM  

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